All returns must be authorised from the store. If you are returning an item merely because you change your mind about the purchase made, we will offer you a reimbursement, exchange or credit note at our discretion provided that:
- The item is in original condition, uninstalled and without any signs of wear and tear and the packaging intact. You must adequately package any product you are returning to us to ensure that is not damaged during return delivery to our warehouse.
- Item is returned within 30 days of purchase with proof of purchase at hand.
- Upon return, item will be subject to thorough inspection on return, which may take up to a week. Refunds will not be processed immediately upon the return of the product.
- Strictly no returns on shower screens, vanities, and bath tubs, tiles and custom orders.
- 20% re stocking fee on all returns.
- It is your responsibility to ensure that the goods are suitable for your purpose prior to ordering (including whether there is appropriate and safe access to your delivery address for delivery of the goods).